{"id":42,"date":"2011-03-24T18:50:12","date_gmt":"2011-03-25T01:50:12","guid":{"rendered":"http:\/\/www.trueprecisioncomponents.com\/?page_id=42"},"modified":"2024-03-06T17:34:44","modified_gmt":"2024-03-07T01:34:44","slug":"support","status":"publish","type":"page","link":"https:\/\/www.trueprecisioncomponents.com\/tpcomponents\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<div class=\"content1c-wrapper\">\n<div class=\"content1c-2col70\"><img loading=\"lazy\" decoding=\"async\" src=\"..\/tpcomponents\/wp-content\/images\/support.png\" alt=\"\" title=\"Support\" width=\"72\" height=\"72\" class=\"alignleft\">We want riders of our product to be happy and we will stand behind our product with our legendary customer service.  Before you call us or submit a support request, quickly review the common questions and answers on our<a title=\"Frequently Asked Questions\" href=\"..\/support\/faq\/\"> FAQ page<\/a>, or review any of the <a title=\"Manuals\" href=\"..\/support\/manuals\/\">Manuals<\/a> or<a title=\"Instructional Videos\" href=\"..\/support\/video\/\"> Instructional Videos<\/a> that may be pertinent.  If you can't find the answers there, feel free to submit a support request below.\n\n<div  class=\"emc2-alert-box info  1 top  \">\n\t\t<div class=\"emc2-alert-wrap\">\n\t\t\t\n\t\t\t\n\t\t\t<p> <strong>True Precision Components<\/strong> is still handling warranty, parts and service support for all True Precision made Stealth Hubs. Complete hubs are now being sold by <a style=\"color:yellow;\" href=\"http:\/\/www.boxcomponents.com\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>BOX Components<\/strong><\/a>.<\/p>\n\t\t<\/div>\n\t<\/div>\n\n<\/div>\n<div class=\"content1c-2col30\">\n<div class=\"suplinks\">\n<ul>\n \t<li><a href=\"..\/support\/faq\/\">FAQ<\/a><\/li>\n \t<li><a href=\"..\/support\/manuals\/\">Manuals<\/a><\/li>\n \t<li><a href=\"..\/support\/video\/\">Instructional Videos<\/a><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n                <div class='gf_browser_gecko gform_wrapper' id='gform_wrapper_3' style='display:none'><form method='post' enctype='multipart\/form-data'  id='gform_3'  action='\/tpcomponents\/wp-json\/wp\/v2\/pages\/42'>\n                        <div class='gform_heading'>\n                            <h3 class='gform_title'>Product Support Contact Form<\/h3>\n                            <span class='gform_description'>We would love to hear from you! Please fill out this form and we will get in touch with you as soon as possible.\n<p><span class=\"gfield_required\"><strong>*<\/strong><\/span> indicates the field or set of fields are required.<\/p><\/span>\n                        <\/div>\n                        <div class='gform_body'><ul id='gform_fields_3' class='gform_fields top_label form_sublabel_below description_below'><li id='field_3_3'  class='gfield gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible' ><label class='gfield_label' for='input_3_3' >Support Type<span class='gfield_required'>*<\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_3' id='input_3_3' class='medium gfield_select'   aria-required=\"true\" aria-invalid=\"false\"><option value='' ><\/option><option value='Question&#047;Comment&#047;Request' >Question&#047;Comment&#047;Request<\/option><option value='Order Status' >Order Status<\/option><option value='Product Issue' >Product Issue<\/option><option value='Product Return' >Product Return<\/option><\/select><\/div><\/li><li id='field_3_7'  class='gfield gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible' ><label class='gfield_label gfield_label_before_complex'  >Name<span class='gfield_required'>*<\/span><\/label><div class='ginput_complex ginput_container no_prefix has_first_name no_middle_name has_last_name no_suffix gf_name_has_2 ginput_container_name' id='input_3_7'>\n                            <span id='input_3_7_3_container' class='name_first' >\n                                                    <input type='text' name='input_7.3' id='input_3_7_3' value='' aria-label='First name'   aria-required=\"true\" aria-invalid=\"false\" \/>\n                                                    <label for='input_3_7_3' >First<\/label>\n                                               <\/span>\n                            <span id='input_3_7_6_container' class='name_last' >\n                                                    <input type='text' name='input_7.6' id='input_3_7_6' value='' aria-label='Last name'   aria-required=\"true\" aria-invalid=\"false\" \/>\n                                                    <label for='input_3_7_6' >Last<\/label>\n                                                <\/span>\n                            <div class='gf_clear gf_clear_complex'><\/div>\n                        <\/div><\/li><li id='field_3_2'  class='gfield gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible' ><label class='gfield_label' for='input_3_2' >Email<span class='gfield_required'>*<\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_2' id='input_3_2' type='email' value='' class='medium'    aria-required=\"true\" aria-invalid=\"false\" \/>\n                        <\/div><\/li><li id='field_3_4'  class='gfield gsection field_sublabel_below field_description_below gfield_visibility_visible' ><h2 class='gsection_title'>Support Comments\/Questions\/Requests<\/h2><div class='gsection_description' id='gfield_description_3_4'>Please complete All the fields below below and click the Submit button.  Thank you!<\/div><\/li><li id='field_3_14'  class='gfield field_sublabel_below field_description_below gfield_visibility_visible' ><label class='gfield_label' for='input_3_14' >Select Product Category<\/label><div class='ginput_container ginput_container_select'><select name='input_14' id='input_3_14' class='medium gfield_select'    aria-invalid=\"false\"><option value='' ><\/option><option value='Stealth BMX Hubs' >Stealth BMX Hubs<\/option><option value='Stealth MTB Hubs' >Stealth MTB Hubs<\/option><option value='Parts' >Parts<\/option><option value='All Products' >All Products<\/option><\/select><\/div><div class='gfield_description' id='gfield_description_3_14'>Select if applicable<\/div><\/li><li id='field_3_15'  class='gfield gf_list_2col field_sublabel_below field_description_below gfield_visibility_visible' ><label class='gfield_label'  >BMX Hub Model<\/label><div class='ginput_container ginput_container_checkbox'><ul class='gfield_checkbox' id='input_3_15'><li class='gchoice_3_15_1'>\n\t\t\t\t\t\t\t\t<input name='input_15.1' type='checkbox'  value='Pro Front'  id='choice_3_15_1'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_3_15_1' id='label_3_15_1'>Pro Front<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice_3_15_2'>\n\t\t\t\t\t\t\t\t<input name='input_15.2' type='checkbox'  value='Pro Rear'  id='choice_3_15_2'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_3_15_2' id='label_3_15_2'>Pro Rear<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice_3_15_3'>\n\t\t\t\t\t\t\t\t<input name='input_15.3' type='checkbox'  value='Expert Front'  id='choice_3_15_3'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_3_15_3' id='label_3_15_3'>Expert Front<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice_3_15_4'>\n\t\t\t\t\t\t\t\t<input name='input_15.4' type='checkbox'  value='Expert Rear'  id='choice_3_15_4'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_3_15_4' id='label_3_15_4'>Expert Rear<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice_3_15_5'>\n\t\t\t\t\t\t\t\t<input name='input_15.5' type='checkbox'  value='Junior Front'  id='choice_3_15_5'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_3_15_5' id='label_3_15_5'>Junior Front<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice_3_15_6'>\n\t\t\t\t\t\t\t\t<input name='input_15.6' type='checkbox'  value='Junior Rear'  id='choice_3_15_6'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_3_15_6' id='label_3_15_6'>Junior Rear<\/label>\n\t\t\t\t\t\t\t<\/li><\/ul><\/div><div class='gfield_description' id='gfield_description_3_15'>Check all that apply.<\/div><\/li><li id='field_3_16'  class='gfield gf_list_2col field_sublabel_below field_description_below gfield_visibility_visible' ><label class='gfield_label'  >MTB Hub Model<\/label><div class='ginput_container ginput_container_checkbox'><ul class='gfield_checkbox' id='input_3_16'><li class='gchoice_3_16_1'>\n\t\t\t\t\t\t\t\t<input name='input_16.1' type='checkbox'  value='MTB Front'  id='choice_3_16_1'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_3_16_1' id='label_3_16_1'>MTB Front<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice_3_16_2'>\n\t\t\t\t\t\t\t\t<input name='input_16.2' type='checkbox'  value='MTB Rear'  id='choice_3_16_2'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_3_16_2' id='label_3_16_2'>MTB Rear<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice_3_16_3'>\n\t\t\t\t\t\t\t\t<input name='input_16.3' type='checkbox'  value='MTB Poacher Front'  id='choice_3_16_3'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_3_16_3' id='label_3_16_3'>MTB Poacher Front<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice_3_16_4'>\n\t\t\t\t\t\t\t\t<input name='input_16.4' type='checkbox'  value='MTB Poacher Rear'  id='choice_3_16_4'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_3_16_4' id='label_3_16_4'>MTB Poacher Rear<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice_3_16_5'>\n\t\t\t\t\t\t\t\t<input name='input_16.5' type='checkbox'  value='MTB Downhill'  id='choice_3_16_5'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_3_16_5' id='label_3_16_5'>MTB Downhill<\/label>\n\t\t\t\t\t\t\t<\/li><\/ul><\/div><\/li><li id='field_3_5'  class='gfield gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible' ><label class='gfield_label' for='input_3_5' >Comments\/Questions\/Requests<span class='gfield_required'>*<\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_5' id='input_3_5' class='textarea medium'     aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/li><li id='field_3_6'  class='gfield gsection field_sublabel_below field_description_below gfield_visibility_visible' ><h2 class='gsection_title'>Order Status Inquiry<\/h2><div class='gsection_description' id='gfield_description_3_6'>Please complete all required fields and then click the Submit button.  Thank you!<\/div><\/li><li id='field_3_11'  class='gfield gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible' ><label class='gfield_label' for='input_3_11' >Phone<span class='gfield_required'>*<\/span><\/label><div class='ginput_container ginput_container_phone'><input name='input_11' id='input_3_11' type='tel' value='' class='medium'   aria-required=\"true\" aria-invalid=\"false\" aria-describedby=\"gfield_description_3_11\" \/><\/div><div class='gfield_description' id='gfield_description_3_11'>We will only call if necessary.<\/div><\/li><li id='field_3_10'  class='gfield gf_left_half gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible' ><label class='gfield_label' for='input_3_10' >Order Number<span class='gfield_required'>*<\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_10' id='input_3_10' type='text' value='' class='medium'     aria-required=\"true\" aria-invalid=\"false\" \/><\/div><\/li><li id='field_3_9'  class='gfield gf_right_half gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible' ><label class='gfield_label' for='input_3_9' >Purchase Date<span class='gfield_required'>*<\/span><\/label><div class='ginput_container ginput_container_date'>\n                            <input name='input_9' id='input_3_9' type='text' value='' class='datepicker medium mdy datepicker_with_icon'    aria-describedby='input_3_9_date_format' \/>\n                            <span id='input_3_9_date_format' class='screen-reader-text'>Date Format: MM slash DD slash YYYY<\/span>\n                        <\/div>\n                        <input type='hidden' id='gforms_calendar_icon_input_3_9' class='gform_hidden' value='https:\/\/www.trueprecisioncomponents.com\/tpcomponents\/wp-content\/plugins\/gravityforms\/images\/calendar.png'\/><\/li><li id='field_3_12'  class='gfield field_sublabel_below field_description_below gfield_visibility_visible' ><label class='gfield_label' for='input_3_12' >Comments<\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_12' id='input_3_12' class='textarea medium'      aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/li><li id='field_3_13'  class='gfield gsection field_sublabel_below field_description_below gfield_visibility_visible' ><h2 class='gsection_title'>Product Issue<\/h2><div class='gsection_description' id='gfield_description_3_13'>Please complete all required fields and then click the Submit button.  Thank you!<\/div><\/li><li id='field_3_19'  class='gfield gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible' ><label class='gfield_label' for='input_3_19' >Phone<span class='gfield_required'>*<\/span><\/label><div class='ginput_container ginput_container_phone'><input name='input_19' id='input_3_19' type='tel' value='' class='medium'   aria-required=\"true\" aria-invalid=\"false\"  \/><\/div><\/li><li id='field_3_20'  class='gfield gf_left_half gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible' ><label class='gfield_label' for='input_3_20' >Stealth Hub Model<span class='gfield_required'>*<\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_20' id='input_3_20' class='medium gfield_select'   aria-required=\"true\" aria-invalid=\"false\"><option value='' ><\/option><option value='BMX Pro Front' >BMX Pro Front<\/option><option value='BMX Pro Rear' >BMX Pro Rear<\/option><option value='BMX Expert Front' >BMX Expert Front<\/option><option value='BMX Expert Rear' >BMX Expert Rear<\/option><option value='BMX Junior Front' >BMX Junior Front<\/option><option value='BMX Junior Rear' >BMX Junior Rear<\/option><option value='MTB Front' >MTB Front<\/option><option value='MTB Rear' >MTB Rear<\/option><option value='MTB Poacher Front' >MTB Poacher Front<\/option><option value='MTB Poacher Rear' >MTB Poacher Rear<\/option><option value='MTB Downhill' >MTB Downhill<\/option><option value='Road Hub' >Road Hub<\/option><\/select><\/div><div class='gfield_description' id='gfield_description_3_20'>Please select which hub model this is about.<\/div><\/li><li id='field_3_33'  class='gfield gf_right_half gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible' ><label class='gfield_label' for='input_3_33' >Release Version<span class='gfield_required'>*<\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_33' id='input_3_33' class='small gfield_select'   aria-required=\"true\" aria-invalid=\"false\"><option value='' ><\/option><option value='None Marked' >None Marked<\/option><option value='S2' >S2<\/option><option value='S3' >S3<\/option><option value='S4' >S4<\/option><\/select><\/div><div class='gfield_description' id='gfield_description_3_33'>Please select the hub model's release version.<\/div><\/li><li id='field_3_21'  class='gfield gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible' ><label class='gfield_label' for='input_3_21' >Describe Issue<span class='gfield_required'>*<\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_21' id='input_3_21' class='textarea medium'  aria-describedby=\"gfield_description_3_21\"   aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><div class='gfield_description' id='gfield_description_3_21'>Describe issue in detail.<\/div><\/li><li id='field_3_22'  class='gfield gsection field_sublabel_below field_description_below gfield_visibility_visible' ><h2 class='gsection_title'>Product Return Request<\/h2><div class='gsection_description' id='gfield_description_3_22'>Complete all required fields on the form to request an Return Material Authorization (RMA) Number.  Once approved, we will email you a RMA Number and instructions on returning your product.  Thank you! <\/div><\/li><li id='field_3_25'  class='gfield gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible' ><label class='gfield_label' for='input_3_25' >Phone<span class='gfield_required'>*<\/span><\/label><div class='ginput_container ginput_container_phone'><input name='input_25' id='input_3_25' type='tel' value='' class='medium'   aria-required=\"true\" aria-invalid=\"false\" aria-describedby=\"gfield_description_3_25\" \/><\/div><div class='gfield_description' id='gfield_description_3_25'>We will only call if necessary.<\/div><\/li><li id='field_3_32'  class='gfield gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible' ><label class='gfield_label' for='input_3_32' >Product Serial Number<span class='gfield_required'>*<\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_32' id='input_3_32' type='text' value='' class='medium'  aria-describedby=\"gfield_description_3_32\"   aria-required=\"true\" aria-invalid=\"false\" \/><\/div><div class='gfield_description' id='gfield_description_3_32'>Please enter the serial number listed on the product<\/div><\/li><li id='field_3_29'  class='gfield gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible' ><label class='gfield_label'  >Where did you purchase the product?<span class='gfield_required'>*<\/span><\/label><div class='ginput_container ginput_container_radio'><ul class='gfield_radio' id='input_3_29'><li class='gchoice_3_29_0'><input name='input_29' type='radio' value='Purchased from True Precision and have the order number'  id='choice_3_29_0'    \/><label for='choice_3_29_0' id='label_3_29_0'>Purchased from True Precision and have the order number<\/label><\/li><li class='gchoice_3_29_1'><input name='input_29' type='radio' value='Purchased from True Precision and do not have the order number'  id='choice_3_29_1'    \/><label for='choice_3_29_1' id='label_3_29_1'>Purchased from True Precision and do not have the order number<\/label><\/li><li class='gchoice_3_29_2'><input name='input_29' type='radio' value='Purchased from another merchant'  id='choice_3_29_2'    \/><label for='choice_3_29_2' id='label_3_29_2'>Purchased from another merchant<\/label><\/li><\/ul><\/div><\/li><li id='field_3_26'  class='gfield gf_left_half gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible' ><label class='gfield_label' for='input_3_26' >Order Number<span class='gfield_required'>*<\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_26' id='input_3_26' type='text' value='' class='medium'  aria-describedby=\"gfield_description_3_26\"   aria-required=\"true\" aria-invalid=\"false\" \/><\/div><div class='gfield_description' id='gfield_description_3_26'>Enter the order number from the purchase.<\/div><\/li><li id='field_3_27'  class='gfield gf_right_half field_sublabel_below field_description_below gfield_visibility_visible' ><label class='gfield_label' for='input_3_27' >Purchase Date<\/label><div class='ginput_container ginput_container_date'>\n                            <input name='input_27' id='input_3_27' type='text' value='' class='datepicker medium mdy datepicker_with_icon'    aria-describedby='input_3_27_date_format' \/>\n                            <span id='input_3_27_date_format' class='screen-reader-text'>Date Format: MM slash DD slash YYYY<\/span>\n                        <\/div>\n                        <input type='hidden' id='gforms_calendar_icon_input_3_27' class='gform_hidden' value='https:\/\/www.trueprecisioncomponents.com\/tpcomponents\/wp-content\/plugins\/gravityforms\/images\/calendar.png'\/><\/li><li id='field_3_30'  class='gfield gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible' ><label class='gfield_label' for='input_3_30' >How long ago did you buy it?<span class='gfield_required'>*<\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_30' id='input_3_30' class='medium gfield_select'   aria-required=\"true\" aria-invalid=\"false\"><option value='' ><\/option><option value='Less than 1 year ago' >Less than 1 year ago<\/option><option value='1 - 2 years ago' >1 - 2 years ago<\/option><option value='2 - 3 years ago' >2 - 3 years ago<\/option><option value='3 - 4 years ago' >3 - 4 years ago<\/option><option value='4 - 5 years ago' >4 - 5 years ago<\/option><option value='5+ years ago' >5+ years ago<\/option><\/select><\/div><\/li><li id='field_3_31'  class='gfield gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible' ><label class='gfield_label' for='input_3_31' >Who did you purchase the product from?<span class='gfield_required'>*<\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_31' id='input_3_31' type='text' value='' class='medium'  aria-describedby=\"gfield_description_3_31\"   aria-required=\"true\" aria-invalid=\"false\" \/><\/div><div class='gfield_description' id='gfield_description_3_31'>Please enter the name of the merchant that sold you the product.<\/div><\/li><li id='field_3_28'  class='gfield field_sublabel_below field_description_below gfield_visibility_visible' ><label class='gfield_label' for='input_3_28' >Comments<\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_28' id='input_3_28' class='textarea medium'      aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/li><li id='field_3_34'  class='gfield gform_validation_container field_sublabel_below field_description_below gfield_visibility_visible' ><label class='gfield_label' for='input_3_34' >Name<\/label><div class='ginput_container'><input name='input_34' id='input_3_34' type='text' value='' autocomplete='off'\/><\/div><div class='gfield_description' id='gfield_description__34'>This field is for validation purposes and should be left unchanged.<\/div><\/li>\n                            <\/ul><\/div>\n        <div class='gform_footer top_label'> <input type='submit' id='gform_submit_button_3' class='gform_button button' value='Submit'  onclick='if(window[\"gf_submitting_3\"]){return false;}  if( !jQuery(\"#gform_3\")[0].checkValidity || jQuery(\"#gform_3\")[0].checkValidity()){window[\"gf_submitting_3\"]=true;}  ' onkeypress='if( event.keyCode == 13 ){ if(window[\"gf_submitting_3\"]){return false;} if( !jQuery(\"#gform_3\")[0].checkValidity || jQuery(\"#gform_3\")[0].checkValidity()){window[\"gf_submitting_3\"]=true;}  jQuery(\"#gform_3\").trigger(\"submit\",[true]); }' \/> \n            <input type='hidden' class='gform_hidden' name='is_submit_3' value='1' \/>\n            <input type='hidden' class='gform_hidden' name='gform_submit' value='3' \/>\n            \n            <input type='hidden' class='gform_hidden' 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